We're sorry to hear this has happened. Please contact our Customer Service support team at brinasbakery21@yahoo.com within 1-2 days of delivery with your order number as well as details and photos of the damages. Please share photos that include: 1. A photo of the area of concern. Please include as many photos as you can of the item. 2. A photo of the packaging. (Shipping box & shiping label) We understand that sometimes items get damaged and we will work to resolve the issue as quickly as possible. Please note most damages maybe caused from the delivery service, which will result in the customer having to contact the delivery service to resolve this issue.

We apologize for the mix up. Please contact our customer support team by sending an email to brinasbakery21@yahoo.com within 1-2 days of delivery. Please include your order number, pictures of the product that was sent & please name the missing item(s) from your order. We will do our best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve this issue as quickly as possible.

Brina's Bakery takes pride in making sure that your order is packaged properly and shipped at the appropriate time so that it arrives to your location in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season, occasionally packages are affected beyond our control, such as extreme seasonal temperatures. Many of our items are shelf stable and don't require refrigeration, although they can be refrigerated upon arrival to extend the freshness of the product. In most cases, it is normal for our frozen products to partially or fully thaw during transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. You can read each item description on the product page to learn about how to store the product upon arrival. If you have addional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our customer service support team at brinasbakery21@yahoo.com within 1-2 days of delivery. Brina's Bakery is not responsible for orders that are damaged due to seasonal temperatures, however we handle each inquiry on a case by case basis and are happy to assit you.

Orders that have NOT been processed can be postpone for up to 6 months of the invoice date. Orders that HAVE been processed can NOT be rescheduled or postponed. Please call or email Brina's Bakery at brinasbakery21@yahoo.com to verify if your order has started to process.

Customers are responsible for notifying their recipient(s) that a perishable item is on the way, and for confirming that they are available to receive a package. Brina's Bakery is not responsible for packages reported damaged due to a delay in opening the package or if it was not stored upon the arrival.

We are sorry to hear your gift was damaged or incorrect and we are here to help. Please contact our customer service support team at brinasbakery21@yahoo.com within 1-2 days with the order number listed on your packaging slip, as well as, details and photos of the damaged item(s). Photos must include: 1. Shipping Box/Label 2. Packaging Slip 3. Damaged Item(s)/Incorrect item(s). If you are missing an item please include the details of the missing item(s). We will work to resolve this issue as quickly as possible. For security reasons, we will contact the purchaser to notify them of the issue and receive their authorization for any further activity on their account.

We're sorry to hear you want to cancel your order. To cancel your order please contact us at brinasbakery21@yahoo.com within 24hrs of placing your order. Please include your full name & order number in this email. *Please note orders that have already started to process or that has shipped can not be cancelled or refunded.*