Unfortunately, at this moment Brina's Bakery only ships to the domestic United States. We cannot ship to PO Boxes due to the perishability of the items we sell.
At this time we do not ship to Puerto Rico, Canada or Mexico.
Brina's Bakery is a home-based bakery & we are located in Michigan. Your order will ship from a residential address.
Unfortunately, we're not able to ship to P.O. Boxes/APO Boxes due to the perishable nature of our products. Brina's Bakery ships to residentail addresses, businesses, venues and apartment buildings. We do not recommend shipping to Usps facilities, UPS or FEDEx distribution centers.
If you are shipping your order to a venue, hotel, business, etc..please make sure to include the name of the recieient, as well as, the name of the company/business in the shipping information field. We encourge you to let the destination know that a perishable shipment is on the way so that someone is aware. Brina's Bakery is not responsible for packages that are refused by companies/businesses.
If you are shipping to a business, please be aware of the business hours of the building you are shipping to. FedEx, UPS deliver between 8am-9pm, and while carriers do their best to deliver to commerical packages during business hours, Brina's Bakery cannot guarantee a time of delivery during a window of limited business hours.
Brina's Bakery items are handcrafted and produced in limited quantities, shipping directly from our bakery. We highly recommend ordering your items in advance, especially during times in high demand like the holiday's.
Once your order is placed, processing time is normally 1-3 business days or 1-5 business days for larger orders. This means we have received your order and are currently preparing your order. For larger orders (ex. wedding cakepops and other treats of 50-100+ or more) processing times can take up to 1-5 business days. If there is a delay in your order we will send an email to update you.
Delivery times and shipping cost vary depending on what items are added to your cart and your location.
Every item on Brina's Bakery is handmade, packaged and shipped to that items needs to ensure the freshness of your order.
We don't require a signature for delivery on most of our packages. We do recommend opening your package as soon as you receive it to properly store any items that may require refrigeration. Brina's Bakery is not responisble for packages reported damaged due to a delay in opening and/or not properly storing the items upon delivery. It is at the discretion of the driver to ring the doorbell upon delivery, and due to COVID-19, additional precautions are being taken for safety of both parties.
The decision to leave an unattended package at your front door is solely up to the delivery driver. If your order is being delivered to an office or apartment building, carriers may deliver the package to your front desk or mailroom. If the driver feels it is safe to leave the package, then they will do so. Brina's Bakery is not responsible for missed deliveries, sometimes resulting in a damaged item/product, because no one was able to accept the package and the delivery driver felt it was unsafe to leave the package.
We encourage customers to order/plan ahead of time so that they will receive their order on time. Processing time for small orders are 1-3 days, larger orders can take up to 2-3 days or longer. Cakes, breads, etc need to be frozen up to 24 hours to ensure the item will be delivered fresh upon arrival to the customer. Once your package is in the hands of the delivery carrier, we have no control over the time they will deliver it.
Brina's Bakery does not require a signature for most of it's packages.
The decision to leave an unattended package at your front door is up to the delivery driver. If the driver feels it is safe to leave the package, then they will do so.
If you live in a residental community, carriers may deliver your package to a mailroom or front desk.
Brina's Bakery is not responsible for missed deliveries because no one is home to sign.
If you plan to be away for the day of your delivery, we highly recommend customers to arrange for someone to pick up the package and freeze or refrigerate the items as recommended.
It is at the discretion of the driver to ring the doorbel upon delivery, and due to Covid-19, additional precautions are being taken for the safety of both parties.
While Brina's Bakery does everything in our power to ensure your order is delivered exactly when scheduled, in some cases, early or late delivery may occur. Delivery date provided to Brina's Bakery customers are estimated due to reasons beyond our control.
Once an order has shipped, Brina's Bakery is not responsible for delays in transit caused by high package volume, weather conditions (snow storms, floods, natural diasters, etc) inaccurate shipping information or the service of policies of our carriers. Your order may arrive earlier than expected due to shorter than anticipated transit times.
We schedule our packages to ship in accordance with the delivery date selected. Delays may also occur due to inaccurate shipping infomation provided by the customer.
Brina's Bakery is not responsible for packages that arrive late due to incorrect information that is submitted by the customer.
In anticipation of high package volume (especially during holiday seasons) or other uncontrollable events, we may have your order shipped early to ensure that it arrives in time. Brina's Bakery reserves the right to schedule arrival earlier than estimated to prevent delays.
Brina's Bakery itemize products and shipping separately, and this is calculated during checkout. Expedited shipping fees may be required for quicker delivery. Shipping charges vary depending on the item(s) being shipped, the distance the package is traveling and the speed of delivery required for the product. This information can be found at the checkout for an item after you entered your shipping information.
We're sorry to hear this has happened. Please contact our Customer Service support team at brinasbakery21@yahoo.com within 1-2 days of delivery with your order number as well as details and photos of the damages.
Please share photos that include:
1. A photo of the area of concern. Please include as many photos as you can of the item.
2. A photo of the packaging. (Shipping box & shiping label)
We understand that sometimes items get damaged and we will work to resolve the issue as quickly as possible. Please note most damages maybe caused from the delivery service, which will result in the customer having to contact the delivery service to resolve this issue.
We apologize for the mix up. Please contact our customer support team by sending an email to brinasbakery21@yahoo.com within 1-2 days of delivery. Please include your order number, pictures of the product that was sent & please name the missing item(s) from your order. We will do our best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve this issue as quickly as possible.
Brina's Bakery takes pride in making sure that your order is packaged properly and shipped at the appropriate time so that it arrives to your location in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season, occasionally packages are affected beyond our control, such as extreme seasonal temperatures.
Many of our items are shelf stable and don't require refrigeration, although they can be refrigerated upon arrival to extend the freshness of the product. In most cases, it is normal for our frozen products to partially or fully thaw during transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. You can read each item description on the product page to learn about how to store the product upon arrival.
If you have addional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our customer service support team at brinasbakery21@yahoo.com within 1-2 days of delivery. Brina's Bakery is not responsible for orders that are damaged due to seasonal temperatures, however we handle each inquiry on a case by case basis and are happy to assit you.
Orders that have NOT been processed can be postpone for up to 6 months of the invoice date.
Orders that HAVE been processed can NOT be rescheduled or postponed.
Please call or email Brina's Bakery at brinasbakery21@yahoo.com to verify if your order has started to process.
Customers are responsible for notifying their recipient(s) that a perishable item is on the way, and for confirming that they are available to receive a package. Brina's Bakery is not responsible for packages reported damaged due to a delay in opening the package or if it was not stored upon the arrival.
We are sorry to hear your gift was damaged or incorrect and we are here to help. Please contact our customer service support team at brinasbakery21@yahoo.com within 1-2 days with the order number listed on your packaging slip, as well as, details and photos of the damaged item(s).
Photos must include:
1. Shipping Box/Label
2. Packaging Slip
3. Damaged Item(s)/Incorrect item(s).
If you are missing an item please include the details of the missing item(s).
We will work to resolve this issue as quickly as possible. For security reasons, we will contact the purchaser to notify them of the issue and receive their authorization for any further activity on their account.
We're sorry to hear you want to cancel your order. To cancel your order please contact us at brinasbakery21@yahoo.com within 24hrs of placing your order. Please include your full name & order number in this email. *Please note orders that have already started to process or that has shipped can not be cancelled or refunded.*
Unfortunately, at this moment Brina's Bakery only ships to the domestic United States. We cannot ship to PO Boxes due to the perishability of the items we sell.
At this time we do not ship to Puerto Rico, Canada or Mexico.
Brina's Bakery is a home-based bakery & we are located in Michigan. Your order will ship from a residential address.
Unfortunately, we're not able to ship to P.O. Boxes/APO Boxes due to the perishable nature of our products. Brina's Bakery ships to residentail addresses, businesses, venues and apartment buildings. We do not recommend shipping to Usps facilities, UPS or FEDEx distribution centers.
If you are shipping your order to a venue, hotel, business, etc..please make sure to include the name of the recipient, as well as, the name of the company/business in the shipping information field. We encourge you to let the destination know that a perishable shipment is on the way so that someone is aware. Brina's Bakery is not responsible for packages that are refused by companies/businesses.
If you are shipping to a business, please be aware of the business hours of the building you are shipping to. FedEx, UPS deliver between 8am-10pm, and while carriers do their best to deliver to commerical packages during business hours, Brina's Bakery cannot guarantee a time of delivery during a window of limited business hours.
Brina's Bakery items are handcrafted and produced in limited quantities, shipping directly from our bakery. We highly recommend ordering your items in advance, especially during times in high demand like the holiday's.
Once your order is placed, processing time is normally 2-3 days. This means we have received your order and are currently preparing your order. For larger orders (ex. wedding cakepops and other treats of 50-100 or more) processing times can take up to 3-5 days. If there is a delay in your order we will send an email to update you.
Orders like cakes, breads, etc..processing time is 3-5 days. These items have to be frozen for up 24-48 hours before shipping to ensure that the item will arrive fresh upon delivery.
Delivery times and shipping cost vary depending on what items are added to your cart and your location.
Every item on Brina's Bakery is handmade, packaged and shipped to that items needs to ensure the freshness of your order.
We don't require a signature for delivery on most of our packages. We do recommend opening your package as soon as you receive it to properly store any items that may require refrigeration. Brina's Bakery is not responisble for packages reported damaged due to a delay in opening and/or not properly storing the items upon delivery. It is at the discretion of the driver to ring the doorbell upon delivery, and due to COVID-19, additional precautions are being taken for safety of both parties.
The decision to leave an unattended package at your front door is solely up to the delivery driver. If your order is being delivered to an office or apartment building, carriers may deliver the package to your front desk or mailroom. If the driver feels it is safe to leave the package, then they will do so. Brina's Bakery is not responsible for missed deliveries, sometimes resulting in a damaged item/product, because no one was able to accept the package and the delivery driver felt it was unsafe to leave the package.
We encourage customers to order/plan ahead of time so that they will receive their order on time. Processing time for small orders are 2-3 days, larger orders can take up to 3-7 days. Cakes, breads, etc need to be frozen to ensure the item will be delivered fresh upon arrival to the customer. Once your package is in the hands of the delivery carrier, we have no control over the time they will deliver it.
Brina's Bakery does not require a signature for most of it's packages.
The decision to leave an unattended package at your front door is up to the delivery driver. If the driver feels it is safe to leave the package, then they will do so.
If you live in a residental community, carriers may deliver your package to a mailroom or front desk.
Brina's Bakery is not responsible for missed deliveries because no one is home to sign.
If you plan to be away for the day of your delivery, we highly recommend customers to arrange for someone to pick up the package and freeze or refrigerate the items as recommended.
It is at the discretion of the driver to ring the doorbel upon delivery, and due to Covid-19, additional precautions are being taken for the safety of both parties.
While Brina's Bakery does everything in our power to ensure your order is delivered exactly when scheduled, in some cases, early or late delivery may occur. Please be sure to select the appropriate shipping method to ensure that your order will be delivered in time.
Once an order has shipped, Brina's Bakery is not responsible for delays in transit caused by high package volume, weather conditions (snow storms, floods, natural diasters, etc) inaccurate shipping information or the service of policies of our carriers. Your order may arrive earlier than expected due to shorter than anticipated transit times.
We schedule our packages to ship in accordance with the delivery date selected. Delays may also occur due to inaccurate shipping infomation provided by the customer.
Brina's Bakery is not responsible for packages that arrive late due to incorrect information that is submitted by the customer.
In anticipation of high package volume (especially during holiday seasons) or other uncontrollable events, we may have your order shipped early to ensure that it arrives in time. Brina's Bakery reserves the right to schedule arrival earlier than estimated to prevent delays.
Brina's Bakery itemize products and shipping separately, and this is calculated during checkout. Expedited shipping fees may be required for quicker delivery. Shipping charges vary depending on the item(s) being shipped, the distance the package is traveling and the speed of delivery required for the product. This information can be found at the checkout for an item after you entered your shipping information.
We are sorry that you want to cancel your order. Simply send us an email at brinasbakery21@yahoo.comand we will cancel your order. Be sure to include your Full Name & Order Number in this email.
We're sorry to hear this has happened. Please contact our Customer Service support team at brinasbakery21@yahoo.com within 1-2 days of delivery with your order number as well as details and photos of the damages.
Please share photos that include:
1. A photo of the area of concern. Please include as many photos as you can of the item.
2. A photo of the packaging. (Shipping box & shiping label)
We understand that sometimes items get damaged and we will work to resolve the issue as quickly as possible. Please note most damages maybe caused from the delivery service, which will result in the customer having to contact the delivery service to resolve this issue.
We apologize for the mix up. Please contact our customer support team by sending an email to brinasbakery21@yahoo.com within 1-2 days of delivery. Please include your order number, pictures of the product that was sent & please name the missing item(s) from your order. We will do our best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve this issue as quickly as possible.